Privacy Policy

By using our website or placing an order, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use our website.

We collect information in two ways what you give us directly, and what is collected automatically.

Your information is used only for legitimate business purposes. We will never misuse it.

• Process your orders confirm purchase, arrange shipping, send tracking info
• Customer support — respond to your queries, returns, and refund requests
• Shipping coordination — share address with our courier partners to deliver your order
• Send order updates — confirmation emails, shipping notifications
• Improve our website — analyse traffic and fix issues
• Newsletter & offers — only if you subscribed (you can unsubscribe anytime)
• Fraud prevention — verify returns using unboxing videos submitted by you
• Legal compliance — meet any legal or regulatory obligations

We only share your data when it is strictly necessary to fulfil your order or comply with the law. We do not sell your data.

We take the security of your personal information seriously and use appropriate measures to protect it:

• SSL Encryption (HTTPS) — all data transmitted between your browser and our site is encrypted
• Secure servers — our website and database are hosted on protected servers
• Limited access — only authorised team members can access customer data
• No card storage — payment details are never stored on our servers
• Regular updates — our platform (WordPress/WooCommerce) is kept up to date with security patches

Our website uses cookies small text files stored on your device to improve your experience. Here is what we use them for:

You can control or delete cookies through your browser settings at any time. Disabling essential cookies may affect how the website functions.

You have the following rights regarding your personal data. To exercise any of these, contact us and we will respond within 10 business days.

• Right to Access — request a copy of the personal data we hold about you
• Right to Correction — ask us to correct any inaccurate or incomplete information
• Right to Deletion — request that we delete your personal data (subject to legal obligations)
• Right to Object — object to us processing your data for marketing purposes
• Right to Unsubscribe — opt out of marketing emails at any time via the unsubscribe link
• Right to Data Portability — request your data in a portable, machine-readable format

Supply Villa is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately and we will delete it.

Our website may contain links to third-party websites such as payment gateways, social media platforms, or courier tracking portals. These are governed by their own privacy policies and we are not responsible for their practices. We encourage you to review the privacy policy of any external site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: