Got Questions?
We've Got Answers.

Ordering is simple browse our shop, pick the item you love, select your size, and click Add to Cart. Then go to checkout, fill in your shipping details, and complete payment.

Your order is confirmed once full payment is received. You'll get an email confirmation right after. If you don't see it, check your spam folder.

We process orders quickly, so cancellations and modifications must be requested within 2 hours of placing the order. Contact us immediately on WhatsApp at +92 315 2734016.

Once the order has been dispatched, it cannot be cancelled or modified.

Yes every single item at Supply Villa is a unique, one-of-a-kind vintage piece. Once it's sold, it's gone. We don't restock the same item.

That's the beauty of vintage every piece has its own story and character. If you see something you love, don't wait!

Since all our items are vintage and preowned, we cannot restock specific sold items. However, we regularly add new arrivals to the shop.

You can message us on WhatsApp describing what you're looking for style, brand, size and we'll let you know if something matching comes in.

No we do not hold items without payment. Orders are only confirmed once full payment is received.

Since our items are one-of-a-kind and sell fast, the best way to secure a piece is to complete checkout right away.

Yes, we do offer wholesale/bulk options for resellers and thrift stores. Contact us directly to discuss pricing and availability.

📧 Email: support@supplyvilla.com
💬 WhatsApp: +92 315 2734016

All orders are shipped from our warehouse in Karachi, Pakistan (Majeed Colony, Sector 2, Landhi). We ship worldwide including the USA, UK, and Pakistan.

Our business is registered in St. Petersburg, FL, USA.

Here are our current shipping rates:

• 🇵🇰 Pakistan — $8 flat — Same Day Delivery (order before 6PM)
• 🇺🇸 USA — $25 flat — 3–7 Business Days (tracked)
• 🇬🇧 UK — $20 flat 3–7 Business Days (tracked)

Yes! Once your order is dispatched, we'll send you a tracking number via email. You can use it to follow your package in real time.

If you haven't received tracking info within 2 business days of ordering, please contact us on WhatsApp.

USA orders typically arrive within 3–7 business days after dispatch. All international orders are fully tracked.

Delivery times are estimates and may vary due to customs clearance, public holidays, or courier delays. These factors are outside our control.

International customers are responsible for any customs fees, import taxes, or duties charged by their country's authorities. Supply Villa has no control over these charges and cannot predict their amounts.

If your order appears lost in transit, please contact us immediately. We will open an investigation with the courier service and work to resolve the situation.

Depending on the outcome, we will offer an appropriate resolution such as a replacement or refund where applicable.

Yes! For orders within Pakistan, we offer same-day delivery if you place your order before 6:00 PM. This applies to Karachi and major cities.

Shipping rate within Pakistan is $8 flat per order.

We accept returns in the following cases:

• ✅ Product is damaged or defective on arrival
• ✅ Wrong item was sent to you
• ✅ Item is significantly different from the listing

We do not accept returns for:

• ❌ Change of mind
• ❌ Wrong size ordered by the customer
• ❌ Item has been used, washed, or worn
• ❌ No unboxing video provided
• ❌ Claim raised after 48 hours of delivery

An unboxing video protects both you and us. It provides clear proof of the item's condition at the moment of delivery, making it easy to verify any damage or discrepancy claims fairly.

Requirements for the unboxing video:

• Must show the sealed package before opening
• Must be one continuous shot no cuts or edits
• Must clearly show the product condition as received
• Must be sent via WhatsApp within 48 hours of delivery

Follow these steps:

• Step 1 — Contact us within 48 hours of receiving your order via WhatsApp (+92 315 2734016) or call (+1 786 619-8605)
• Step 2 — Send your full unboxing video on WhatsApp
• Step 3 — Our team reviews and approves/rejects within 1–2 business days
• Step 4 — If approved, ship the item back at your expense using a tracked courier
• Step 5 — Refund processed within 10 business days after we receive the item

Once we receive and inspect the returned item, your refund is processed within 10 business days to your original payment method. We call this our 10-Day Refund Guarantee.

Return shipping is the customer's responsibility. Supply Villa does not cover the cost of returning items.

Please use a tracked courier service for your return. We are not responsible for items lost during return shipping.

Return address: Majeed Colony, Sector 2, Landhi, Karachi 75120, Pakistan

Unfortunately, we do not accept returns for change of mind. All sales are final unless the item arrives damaged, defective, or significantly different from the listing.

Please review product photos, condition descriptions, and measurements carefully before purchasing. If you have any questions about a specific item, contact us before ordering.

We're sorry, but we cannot accept exchanges for wrong sizes ordered by the customer. Since our items are one-of-a-kind, the same item in a different size typically doesn't exist.

We strongly recommend using our Size Guide and contacting us before ordering if you're unsure about sizing.

Yes, all items are 100% authentic vintage or pre-loved. Every piece is hand-picked and inspected before listing. We accurately describe the condition of each item in the product listing.

Since items are pre-owned, they may show natural signs of wear consistent with their age — minor fading, slight crease marks, or vintage feel. This is completely normal and part of the character of vintage clothing, not considered a defect.

Each product listing includes detailed measurements (chest, length, sleeve) so you can compare against your own garments. We also have a Size Guide on our website.

If you're unsure, message us on WhatsApp with the item you're interested in we'll measure it and help you find the right fit before you order.

Not always! Vintage sizing can differ from modern sizing. A vintage Large might fit like a modern Medium, or vice versa depending on the era and brand.

This is why we always provide actual measurements (in cm/inches) for every garment rather than just relying on the tag size. Always compare measurements to your own clothing.

Yes, all items are cleaned and inspected before being shipped to you. We want every piece to arrive in the best possible condition.

However, as pre-loved clothing, some items may still carry light vintage scent or minor marks that are part of their authentic character.

We carry a wide range of vintage brands including but not limited to:

Levi's Carhartt Tommy Hilfiger Ralph Lauren Champion Nike Adidas Wrangler Columbia & many more

Stock changes regularly — browse our shop to see what's currently available.

We accept all major payment methods through our secure checkout including credit/debit cards, PayPal, and other options available at checkout.

All transactions are processed by secure third-party payment processors (e.g. Stripe, PayPal). We never store your card or payment details on our servers.

Absolutely. Our website uses SSL encryption (HTTPS) all data between your browser and our site is fully encrypted. Payments are handled by trusted third-party processors and we never store your card details.

All prices on Supply Villa are listed in USD ($). Prices are subject to change without notice.

If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

You can reach us through multiple channels:

• 💬 WhatsApp (Fastest) — +92 315 2734016
• 📞 Call USA — +1 (786) 619-8605
• 📞 Call Pakistan — +92 315 2734016
• ✉️ Email — support@supplyvilla.com
• 📝 Contact Form — supplyvilla.com/contact

We're available Mon–Sun, 10AM–10PM (PKT/EST).

We typically respond within a few hours during business hours (Mon–Sun, 10AM–10PM). WhatsApp is the fastest way to get a response.

For emails and contact form submissions, please allow up to 24 hours for a reply.